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7 Ways Your BCBSRI Benefits Can Help During COVID-19

You have a lot to deal with right now, and we’re here to help. The benefits and programs available through your BCBSRI health plan can help protect your health and make your life easier. This includes temporary changes that we’ve made to help you access needed care—with no added worries about cost. 

1. 100% coverage for COVID-19 testing and treatment makes care more accessible

To help ensure that you get tested if needed, you are covered for clinically appropriate COVID-19 testing ordered by a provider, and you do not need preauthorization or a referral. You can find information about testing sites on the Rhode Island Department of Health website.

You also will not pay any copays, deductibles, or other cost-sharing for clinically appropriate:

  • Doctors' visits, urgent care or emergency room visits that result in COVID-19 testing
  • Treatment for COVID-19 including emergency services, inpatient services, and professional services when received in-network1

2. 100% coverage for telehealth lets you visit with a provider right from your home

You temporarily have 100% coverage for clinically appropriate care you receive by phone or video from in-network providers you typically see in person, such as your primary care provider, specialist, therapist, or psychiatrist.1

If BCBSRI Doctors Onlineis available with your health plan, that benefit is also temporarily covered at 100%.1 You can video chat with a board-certified doctor 24/7 for common, non-emergency health issues such as colds, allergies, or migraines. You can also schedule video visits with a therapist or psychiatrist for issues such as stress, anxiety, or depression. 

Telehealth is especially important if you are experiencing symptoms of COVID-19. You should not go to a doctor’s office, urgent care center, or emergency room without contacting your doctor first (except in a medical emergency). Your doctor can direct you to the best place for testing or treatment. Doctor’s offices in Rhode Island are now open for in-person appointments and are following specific procedures to keep patients safe.

How to get started: To ask about a phone or video visit with your doctor, simply call the office. To use Doctors Online, it’s a good idea to sign up before you need it. Download the BCBSRI Drs. Online app on the App Store or Google Play3 or visit Be sure to have your BCBSRI member ID handy. If you’re not sure if Doctors Online is available with your plan, check with your employer or call BCBSRI Customer Service at the number on the back of your ID card.

3. Mail order drugs help you avoid trips to the pharmacy

Receiving drugs through the mail can be convenient at any time, but it’s especially important now if you’re trying to limit your trips to stores—and you want to keep a supply of your medications on hand. If your BCBSRI plan includes pharmacy coverage, you may be able to save money when ordering your medications by mail. You’ll also enjoy free standard shipping. 

How to get started: Call 1-855-457-1204 (TTY: 711) to sign up.

4. Comprehensive care helps you protect your emotional well-being

If you need care for a mental health or substance use disorder issue, BCBSRI covers a comprehensive list of services and benefits. These resources can help provide—or connect you with—treatment and support, from provider visits to specialized programs to hospital treatment.

How to get started: Learn about your mental health and substance use disorder benefits.  

5. Free virtual fitness classes from Your Blue StoreSM help you stay healthy at home

We are now offering virtual fitness classes live on the BCBSRI Facebook page at 10:00 a.m., Monday through Friday. If you can’t make the live classes, we invite you to view the videos anytime on the BCBSRI Facebook page. Here is the schedule:

  • Monday – Balance & strength
  • Tuesday – Core
  • Wednesday – Strength & tone
  • Thursday – Stretch & relax
  • Friday – Cardio dance

How to get started: Visit the BCBSRI Facebook page.

6. No-cost BCBSRI wellness app helps you stay active and relieve stress

With the BCBSRI wellness program, powered by Virgin Pulse4, you can participate in healthy challenges, find tips for coping with stress, and track your activity level, weight, sleep habits, and moods. The app also offers yoga and mindfulness programs.

How to get started: If your plan includes the BCBSRI wellness program, sign up at or download the Virgin Pulse app from the App Store or Google Play.2 Choose Blue Cross & Blue Shield of Rhode Island as your sponsor, then connect your Fitbit® or other wearable device.

7. No-cost Blue365 discount program helps you save on health and fitness

Blue365®5 offers members-only savings on health and fitness gear, gyms, meal services, and much more. There’s no charge to register, and you can sign up for email alerts tailored to your preferences, so you’ll never miss out on a great deal. 

How to get started: Check out the savings at Blue365

Helpful resources

These local resources can provide assistance if you or someone you know needs help. 

Help with food, housing, and other essential services
If you need assistance with finding food, paying your bills, or other essential services, check out 211, a vital service from the United Way. Professionals are available to help you find the support you need.

Rhode Island Delivers
If you are under quarantine or isolation due to COVID-19, programs and delivery services are available to you. Connect with resources.

Food sites for children
During the summer, free "Grab and Go" meals are available for children. Find a location.

Rhode Island adults experiencing mental health and substance use crises can receive the appropriate services they need by calling (401) 414-LINK (5465). Visit

Kids’ Link RI™
This 24/7 hotline for kids in emotional crisis—1-855-543-5465—is offered in collaboration with Gateway Healthcare, Lifespan, Hasbro Children's Hospital, and Bradley Hospital. Find help.

1Not all employers have chosen to offer these services without cost share. Please check with your employer to see if this temporary benefit is available under your plan

2In the case of an emergency, you should always call 911. Doctors Online is not intended to replace these services and should not be used in those circumstances. Doctors Online is a telemedicine service provided by American Well®, an independent company that administers Doctors Online on behalf of BCBSRI. 

3Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

4Virgin Pulse® is an independent wellness company, contracted by Blue Cross & Blue Shield of Rhode Island (BCBSRI) to provide wellness services.

2000‐2020 Blue Cross and Blue Shield Association ‐ All Rights Reserved. The Blue365 program is made available by BCBSRI in conjunction with the Blue Cross and Blue Shield Association. The Blue Cross and Blue Shield Association is an association of independent, locally operated Blue Cross and Blue Shield Plans.