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Your Member ID Card: What You Need to Know

When you became a BCBSRI member, one of the first—and most important—items you received from us was your member ID card. That 3½-inch by 2-inch piece of plastic in your wallet is your key to getting healthcare coverage within the Blue Cross network, which includes healthcare providers in every ZIP code in the United States.

Simply put, your BCBSRI member ID card shows your healthcare professional that you’re part of the nation’s most trusted health plan. Make sure you carry it with you whenever you need care, and take the same precautions with it that you would with a credit card. This article provides FAQs and tips to help you use your ID card smartly and safely.

When will I receive a new member ID card?

New members will receive their member ID card(s) in the mail prior to their new plan year. All family members/dependents on the plan will receive their own ID card.

Will I receive a new member ID card every year?

You will only receive a new member ID card if you switch plans or if your plan’s benefits change significantly (for example, prescription copays, which are printed on your card, change from time to time), or if you add new coverage, such as dental.

How do I request a new member ID card?

You can request a new member ID card for yourself or a dependent on your plan on* Log in to your account (or follow the simple steps to create one), then click on “Request Member ID Card” on the left side of the page. When you request a new ID card, you can also print a temporary ID card to use until you receive your new card in the mail.

When do I need to show my member ID card?

You should be prepared to show your current member ID card when receiving any healthcare services, such as a doctor’s appointment or getting prescriptions at the pharmacy. This is always a good practice and helps to prevent disruption of service and can help protect you from liability.

What should I do if my member ID card is lost or stolen?

If your or a family member’s ID card is lost, you should contact Customer Service at (401) 459-5000 or 1-800-639-2227 (outside RI). If you think your member ID card has been stolen, you can:

  • Contact the BCBSRI Anti-Fraud Hotline at 1-800-424-8700
  • Email
  • Complete this form and return it to us

Visit our Reporting Healthcare Fraud page for more information.

Your member ID card and fraud: How to protect your medical information

As noted above, your BCBSRI member ID card is intended for your use and only your use. Use of an ID card by anyone other than the member named on the card (or dependents) to receive healthcare services is considered fraud and is punishable by law. Always be especially careful about giving out your card or health insurance information and ask or verify if it is really needed.

To help you stay safe and be a more informed healthcare consumer, we’ve created tips for protecting your medical information.

*Some employers require that you make these requests through your Human Resources department. Please ask your benefits manager.